Return & refund Policy
At Lizzera Fashion, we strive to provide the best quality products and customer experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You can request a return if:
- The product is damaged, defective, or incorrect
- The return request is made within [7 days] of delivery
- The product is unused, unwashed, and in original packaging with tags intact
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Used or washed products
- Products without original tags or packaging
3. Return Process
To initiate a return:
- Email us at [Your Email] with your order details
- Share product images (if damaged/defective)
- Our team will review and approve your request
- Once approved, we will arrange pickup or guide you for self-shipping
4. Refund Policy
- Refunds will be processed after the product is received and inspected
- The refund will be credited to your original payment method
- Refund processing time: 5–7 business days
5. Exchange Policy
- Exchanges are available for size or product issues
- Exchange is subject to product availability
- If the product is unavailable, a refund will be issued
6. Return Charges
- Free return for damaged or incorrect items
- For other reasons, return shipping charges may apply
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank/payment provider
- If still not received, contact us at [Your Email]
8. Cancellation Policy
- Orders can be cancelled within [X hours] of placing the order
- Once shipped, orders cannot be cancelled